Privacy Policy
Privacy Statement
Kriek and Gibson Ltd is committed to protecting and respecting your privacy. This policy (together with our Terms and Conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Your consent
We may collect personal information from you in a variety of ways including, but not limited to, when registering a pet with the surgery, when visiting our website, filling out a form, and in connection with other activities, services, features or resources we make available. By using our Website (www.kriekandgibsonvets.com) and by using the services provided within Kriek and Gibson Ltd, you understand and agree that personal information you provide will be held on a database created and operated by us, and/or other selected third parties. We will collect personal identification information only when you voluntarily submit such information to us. You can always refuse to supply personal identification information, except that it may prevent you from engaging in certain activities relating to Kriek and Gibson Ltd.
What information do we collect and why?
Your title, first name, surname, postal address, email address, telephone and if applicable payment information. You may also be requested to give your details for other reasons. These details are collected either in person, by telephone or online, to help us:
- Register your details as a new client or update your details if they change
- Register your pet on health plans
- Make appointments
- Process the fees due for any treatment
- Contact you about your pet, your account or credit status where required;
- Deliver a safe and secure service by helping to prevent and detect fraud. We may need to disclose information to assist legal or debt recovery processes;
- Speed up your form filling processes if you’ve registered online (where applicable);
- Understand your needs and listen to your feedback via social media platforms, market research/shopping analysis, customer polls and surveys;
- Enhance your experience by delivering a more personally tailored service;
- Respond to any issues or queries via the customer service administration team and/or
- Notify you about changes to our service.
How we protect your information
We endeavour to protect your information by:
- Encrypting your personal information if you enter any personal information online. A secure server encrypts all of the information you input before it is sent to us.
- Keeping your information up-to-date and accurate. Please note that, to do this, we require you to tell us if any of your details such as your name or address change; and
- Having in place strict security procedures for the storage and disclosure of your information to prevent unauthorised access.
Statement on the use and disclosure of Personal Data
We do not sell, trade, or rent personal identification information to others. We may use third party service providers to help us operate our business and/or administer activities on our behalf by SMS, email or post such as sending out reminders, newsletters, surveys, offers for products and services that may be of interest to you. We may share your information with these third parties for those limited purposes provided that you have given us your permission. We may also telephone you to discuss treatment details or for market or service research.
We may monitor or record telephone calls to ensure our quality standards are maintained and for fraud prevention purposes. We may disclose your personal information to any member of Kriek and Gibson Ltd and also to affiliated companies and other selected third parties for the purposes described above.
We may use for the purpose of promotional, marketing and publicity purposes in any media worldwide any comments or feedback (excluding personal data) which you post publicly or provide to the surgeries, without notice or without any fee being paid. We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions or agreements or contracts between us or to protect the rights, property, or safety of Kriek and Gibson Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and our internal investigations including customer complaints and claims.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes. You can also exercise your right not to receive marketing information at any time by contacting the surgery on 01737 360468. The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access Rights
You have a right to access the personal data about you that is held by us. To obtain a copy of the personal information we hold about you, please write to us at the following address: Kriek & Gibson Veterinary Surgery, 38 Brighton Road, Banstead, Surrey SM7 1BT and include your email address.
Changes to our Privacy Policy
Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications
If you have any queries about data protection, please contact us on 01737 360468.
Updated May 25th, 2018
